The ten commandments of school tech support
- Thou shalt test the fix.
- Thou shalt talk to actual students and teachers and make time to watch how technology works during actual class time, not just when it’s quiet.
- Thou shalt not make fun of the tech skills of teachers or students, nor allow anyone else in the tech department to make disparaging remarks about them.
- Closing trouble tickets shalt not be thine highest calling; thou shalt strive to continually make the learning environment better.
- Thou shalt not elevate the system above the users.
- The network will be never be perfect. Learning is messy. Get thyself over it.
- When teaching someone a new skill, keep thy hands off the mouse.
- Thou shalt listen to requests with an open mind and respond in plain English.
- Blocking shall be controlled by educators, not filtering companies. Thy job is to enable learning, not enforce behavior.
- Thou shalt include students and teachers in decision-making about technology purchases and policy. Their interest is not an affront to your professionalism.